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Spotlight: Focus on Universal Credit

Universal Credit Full Service (UCFS) is the digital implementation of DWP’s flagship welfare reform programme, enabling people to make and manage their benefits claims online. It will transform the lives of millions of people and empower them to take control of their future.

UCFS is at the forefront of the department’s digital transformation of its services. Putting the user at the heart of what we do, we’ve taken a new approach by building in-house. We work in cross-functional teams using agile principles in a weekly release cycle.

In addition to building a challenging and complex domain we’re setting a blueprint for future government projects.

It’s difficult to compare Universal Credit to anything else because it is so unique. At a transactional level, it could be compared to a conglomeration of banks. You could also make comparisons to all sorts of services where human contact is important and is digitally enabled, such as online shopping sites.

But because of what it’s there to do and because it brings together these things at such an enormous scale, it stands alone in terms of what it’s trying to achieve as well as its size; as for developing a digital service it is almost certainly one of the biggest in Europe.

Once we’re fully rolled out, by the end of 2022, we’ll be serving 7 million people cross the UK.

If you are interested in joining us visit our LinkedIn page to see our latest jobs.

Lara Sampson, Universal Credit Full Service Product Owner

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“I’m pretty confident that, if asked, my colleagues in DWP Digital, they’d tell you they are here to; get people into work and to earn more, to help people who are in vulnerable situations, to reduce the amount of fraud and error in the system and to make the service as efficient and as operable for our staff as possible.”

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